Incepta is proud to have been a part of the incredible Dreamforce 2019 – the world’s largest enterprise, tech conference stage organized by Salesforce. The core resonating theme was customer empowerment and how delivering a truly connected and personalized experience is helping transform the way businesses and customers interact.
It was amazing to hear the Trailblazers from the likes of Louis Vuitton, Fawad Ahmad (CDO of State Farm Insurance) and individual Trailblazers who shared their incredible success stories. The future of business lies in creating a world of trust, customer success, innovation, and equality. Salesforce announced the launch of Customer 360 Truth and Einstein Skills which can connect customer data, authenticate identity, govern privacy, segment audiences, and deliver personalized experiences.
“The future is all about connecting the dots.” It is only by connecting the dots that we are able to understand the human aspect of how . Its not just about selling products or services but its selling the customer experience. The emotions, the needs, the wants, the desires.
Salesforce Customer 360 provides the tool to enable businesses understand the 360 degree view of a customer and deliver personalized experiences.